Effective Date: 18 February 2025
Welcome to Batcom Supplies. These Terms & Conditions govern your access to and use of our website, products, and services. By accessing or using our platform, you agree to comply with and be bound by the terms outlined below. If you do not agree with any part of these terms, kindly refrain from using our services.
📌 1. General
This website is owned and operated by Batcom Supplies, a registered business in the Republic of Kenya.
By accessing this website and placing an order, you agree to be bound by these Terms & Conditions and all related policies, including our Privacy Policy, Shipping & Delivery Policy, and Return, Refund & Exchange Policy.
We reserve the right to amend or update these terms at any time without prior notice. Updates will take effect immediately upon being posted on this website.
📌 2. Use of Website
You agree to use our website for lawful purposes only. You must not:
Engage in any unauthorized access, misuse, or interference with our website’s operation
Upload, post, or transmit any harmful content or malware
Copy, reproduce, or distribute any part of the website without written permission
Any unauthorized use may result in suspension of your account or legal action.
📌 3. Product Information
We strive to present accurate and up-to-date product descriptions, specifications, images, pricing, and availability. However, errors or inaccuracies may occasionally occur.
Batcom Supplies reserves the right to correct any errors, inaccuracies, or omissions and to cancel any affected orders at its sole discretion.
📌 4. Pricing & Payment
All prices are listed in Kenyan Shillings (KES) and are inclusive of applicable taxes unless stated otherwise.
Accepted payment methods: M-Pesa, card payments, and bank transfers.
Orders will be processed only after successful payment confirmation.
📌 5. Order Acceptance & Cancellation
An order confirmation email, SMS, or WhatsApp message confirms receipt of your order, not its acceptance.
We reserve the right to cancel or refuse any order for reasons including product unavailability, pricing errors, payment issues, or incomplete customer information.
Customers may cancel orders before dispatch by contacting our support team. Cancellations after dispatch are not permitted.
📌 6. Shipping & Delivery
Orders are processed and dispatched within 1–2 business days after payment confirmation.
Delivery timelines and costs are detailed in our Shipping & Delivery Policy.
Batcom Supplies is not responsible for delays caused by third-party couriers, incorrect delivery details, or circumstances beyond our control.
📌 7. Returns, Refunds & Exchanges
Return and refund requests are handled strictly in accordance with our Return, Refund & Exchange Policy.
Key points include:
Returns must be made within 7 days of delivery.
Items must be unused, in original condition, and accompanied by a valid proof of purchase.
Certain products are non-returnable as detailed in the Return & Refund Policy.
📌 8. Limitation of Liability
Batcom Supplies is not liable for any indirect, incidental, consequential, or punitive damages arising from the use of our website, products, or services.
Our maximum liability is limited to the value of the product purchased.
📌 9. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the exclusive property of Batcom Supplies and is protected by Kenyan and international copyright laws.
No content from this website may be copied, reproduced, distributed, or used for commercial purposes without prior written permission.
📌 10. Privacy
Your personal information is collected, used, and protected in accordance with our Privacy Policy, which explains how we handle your data.
📌 11. Governing Law
These Terms & Conditions are governed by the laws of the Republic of Kenya.
Any disputes arising out of or relating to the use of this website, services, or these terms shall be subject to the exclusive jurisdiction of the courts of Kenya.
📌 12. Contact Information
For any questions, feedback, or concerns regarding these Terms & Conditions, please contact us at:
Batcom Supplies
📧 Email: [email protected]
📞 Phone: +254 702 573 274 / 0740 585 656
🏢 Address: Revlon Professional Plaza, Mezzanine Floor, Shop No. 8