Effective Date: 18 February 2025
At Batcom Supplies, we are committed to delivering your orders securely, promptly, and reliably. Please review our Shipping & Delivery Policy below for details on how we process and deliver your orders.
1. Delivery Locations
We currently deliver across Kenya through reliable courier partners. Delivery to remote areas may require additional time and may incur extra charges based on the destination.
2. Delivery Timelines
| Delivery Area | Estimated Delivery Time |
|---|---|
| Nairobi & Surrounding Areas | Same day / Next business day |
| Major Towns in Kenya | 1–3 business days |
| Remote / Outlying Areas | 3–5 business days |
Orders placed on weekends or public holidays are processed on the next business day.
3. Shipping Fees
Shipping costs are calculated based on your delivery location, order weight, and size.
The exact shipping fee will be displayed at checkout before you confirm your order.
Free Delivery: From time to time, we may offer free delivery promotions for qualifying orders — these will be clearly indicated on our website and during checkout.
4. Order Processing
All orders are processed within 1–2 business days after payment confirmation.
You’ll receive an order confirmation via email, SMS, or WhatsApp once your order is received and prepared for dispatch.
5. Tracking
Once dispatched, you will receive a shipping confirmation message via your preferred communication method with either:
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Delivery updates
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Estimated delivery time
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Or tracking details (if applicable through our courier partner)
6. Delivery Issues
For any delivery-related concerns such as:
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Delayed or missing deliveries
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Delivery status inquiries
Contact us immediately at:
📧 Email: [email protected]
📞 Phone: +254 702 573 274 / 0740 585 656
Please include your order number and delivery address details for quick assistance.
7. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate delivery details when placing orders.
Batcom Supplies is not liable for delays or additional fees resulting from incorrect or incomplete delivery information.
8. Lost or Damaged Orders
In the rare event your order is lost in transit or arrives damaged, notify us promptly via [email protected] with:
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Your order number
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Clear photos of the damaged item and packaging (if applicable)
We’ll investigate and offer a suitable resolution — which may include a replacement, re-delivery, or refund depending on the case.
9. Contact Us
For all shipping and delivery-related inquiries:
📧 Email: [email protected]
📞 Phone: +254 702 573 274 / 0740 585 656
🌐 Website: www.batcomsupplies.com