Effective Date: 18 February 2025
At Batcom Supplies, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or interact with our services.
1. Information We Collect
We may collect the following types of information:
a) Personal Information:
Information that identifies you as an individual, such as:
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Name
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Email address
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Phone number
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Billing and shipping address
We collect this information when you:
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Create an account
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Place an order
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Subscribe to our newsletter
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Contact our support team
b) Non-Personal Information:
Data that does not personally identify you, such as:
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Browser type and version
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Device information
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Demographic details
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Pages visited and browsing behavior
This is collected automatically when you interact with our website.
2. How We Use Your Information
We use your information to:
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Process and deliver your orders
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Respond to inquiries and customer service requests
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Send marketing communications (only if you opt-in)
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Improve and personalize your experience on our website
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Analyze website traffic and customer trends
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Detect and prevent fraudulent activities
3. Sharing of Information
Batcom Supplies does not sell or rent your personal information to third parties for marketing purposes.
We may, however, share your information with:
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Trusted third-party service providers who assist us in operating our website, processing payments, and delivering orders — under strict confidentiality agreements.
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Legal or regulatory authorities if required by law, or to protect the rights, property, or safety of Batcom Supplies, our customers, or others.
4. Data Security
We implement appropriate security measures to protect your personal data, including:
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Secure servers
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Data encryption
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Firewall protection
While we take every reasonable step to protect your data, please note that no method of online transmission or storage is 100% secure.
5. Your Rights & Choices
You have the right to:
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Access, correct, or delete your personal information by contacting us directly.
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Opt-out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting our support team.
6. Children’s Privacy
Our website and services are not directed to, and we do not knowingly collect personal information from, children under the age of 13. If we become aware that a child under 13 has provided us with personal information, we will delete it immediately.
7. Updates to This Policy
We may revise this Privacy Policy occasionally to reflect changes in our services or legal requirements. Updates will be posted on our website with the effective date clearly indicated. We encourage you to review this page periodically.
8. Contact Information
For any inquiries or concerns regarding this Privacy Policy, please contact us:
Batcom Supplies
📧 Email: [email protected]
📞 Phone: +254 702 573 274 / 0740 585 656
🏢 Address: Revlon Professional Plaza, Mezzanine Floor, Shop No. 8, Nairobi.