Shipping Policy

Effective Date: 18 February 2025

At Batcom Supplies, we are committed to delivering your orders securely, promptly, and reliably. Please review our Shipping & Delivery Policy below for details on how we process and deliver your orders.

1. Delivery Locations

We currently deliver across Kenya through reliable courier partners. Deliveries to remote areas may require additional time and may incur extra charges based on the destination.

2. Delivery Timelines

Nairobi & Surrounding Areas: Same day or next business day
Major Towns: 1–3 business days
Remote Areas: 3–5 business days

Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Fees

Nairobi Deliveries: KES 300
Other Regions: Delivery fees vary based on your location — the exact fee is displayed at checkout.
Free Delivery: Orders above KES 30,000 qualify for free delivery within Kenya.

4. Order Processing

All orders are processed within 1–2 business days after payment confirmation. You will receive an order confirmation via email, SMS, or WhatsApp once your order is received.

5. Tracking

Once your order has been dispatched, you will receive a confirmation email and/or SMS with your tracking details and expected delivery timeline.

6. Delivery Issues

For delayed or missing deliveries, or delivery status inquiries, please contact us immediately:

Email: info@batcomsup

Phone: +254 702 573 274 / 0740 585 656

Include your order number and delivery address for quick assistance.

7. Incorrect or Incomplete Addresses

Customers are responsible for ensuring accurate delivery details.
Batcom Supplies is not liable for delays or added costs resulting from incorrect or incomplete address information.

8. Lost or Damaged Orders

If your order is lost in transit or arrives damaged, notify us promptly with:

Your order number
Clear photos of the damaged item and packaging (if applicable)

We’ll investigate and offer a resolution — which may include a replacement, re-delivery, or refund.

9. Contact Us

For all shipping and delivery-related inquiries:

Email: [email protected]