Effective Date: 18 February 2025
Welcome to Batcom Supplies! We are committed to delivering your orders quickly, securely, and reliably. Please review our shipping policy below for important details about how we handle order deliveries.
1. Order Processing
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All orders are processed within 1-2 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the following business day.
2. Shipping Methods & Delivery Timelines
We deliver orders to various locations using trusted courier services. Estimated delivery times are as follows:
| Location | Estimated Delivery Time |
|---|---|
| Nairobi & Surrounding Areas | Same day / Next day |
| Major Towns in Kenya | 1-3 business days |
| Remote or Outlying Areas | 3-5 business days |
3. Shipping Costs
Shipping fees are calculated based on your delivery location, the weight, and the size of your order. Exact charges will be displayed at checkout before you confirm your order.
From time to time, we may run free delivery promotions for qualifying orders.
4. Order Tracking
Once your order is dispatched, you will receive a shipping confirmation via email, SMS, or WhatsApp (depending on your contact preference) with delivery updates or tracking details where applicable.
5. Delivery Issues
If you encounter delays or issues with your delivery:
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Contact our support team at Info@batcomupplies.co.ke or +254 702573274 / 0740585656
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Provide your order number and delivery details for faster assistance.
6. Incorrect or Incomplete Delivery Details
Please ensure that your delivery address and contact information are accurate before confirming your order. Batcom Supplies is not responsible for delays or failed deliveries due to incorrect or incomplete address details. Additional charges may apply for re-delivery.
7. Lost or Damaged Orders
In the rare case your order arrives damaged or is lost in transit:
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Contact us immediately at Info@batcomupplies.co.ke
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Include your order number and photos (if applicable)
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We’ll assist in resolving the issue through replacement, re-delivery, or refund where appropriate.
8. Contact Us
For all shipping and delivery inquiries, please reach out to:
Batcom Supplies
Email:Info@batcomupplies.co.ke
Phone:+254 702573274 / 0740585656
Website: www.batcomsupplies.com