🛍️ About Batcom Supplies
Q: Who is Batcom Supplies?
A: Batcom Supplies is a Nairobi-based technology retailer and solutions provider offering quality computers, accessories, peripherals, and IT services to individuals, businesses, and institutions across Kenya.
Q: Where are you located?
A: You can find us at Revlon Professional Plaza (Along Biashara Street, next to Total Petrol Station Kimathi Street), Mezzanine Floor, Shop No. 8, Nairobi.
🖥️ Products & Orders
Q: Are your products original and genuine?
A: Yes — we only stock 100% original and genuine products from trusted, internationally recognized brands.
Q: How can I place an order?
A: You can place your order through our website at www.batcomsupplies.com, by calling us directly, or visiting our physical store.
Q: Can I request a product that’s not listed on your website?
A: Absolutely! Contact us via phone or email, and we’ll assist in sourcing or recommending an alternative.
🚚 Shipping & Delivery
Q: Do you deliver outside Nairobi?
A: Yes — we deliver across Nairobi, major towns, and even remote areas in Kenya using reliable courier services.
Q: How long does delivery take?
A:
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Nairobi & Surrounding Areas: Same day or next day
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Major Towns in Kenya: 1–3 business days
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Remote Areas: 3–5 business days
Q: How much is delivery?
A: Delivery fees are calculated based on your location, order size, and weight. Exact charges are displayed at checkout.
Q: Will I get tracking details for my order?
A: Yes — once dispatched, we’ll send you a shipping confirmation via SMS, email, or WhatsApp with delivery updates.
🔄 Returns, Refunds & Exchanges
Q: Can I return a product if I change my mind?
A: Yes — you can request a return within 7 days of delivery if the item is unused, in its original packaging, and with proof of purchase.
Q: Are there items I cannot return?
A: Yes — perishable goods, custom-made items, personal care products, and opened hygiene-sensitive items like earphones or headsets are non-returnable.
Q: How long does a refund take?
A: Approved refunds are processed within 7–14 business days to your original payment method.
🛡️ Warranty & Support
Q: Do your products come with a warranty?
A: Yes — most of our products come with manufacturer or supplier warranties. Warranty periods vary by product category. Check individual product listings or contact us for details.
Q: How do I claim a warranty?
A: Reach out to us via +254 702 573 274 / 0740 585 656 or [email protected] with your order details and warranty issue, and our team will guide you through the process.
📞 Contact & Customer Service
Q: How can I contact Batcom Supplies?
A:
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📞 Call/WhatsApp: +254 702 573 274 / 0740 585 656
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📧 Email: [email protected]
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📍 Visit: Revlon Professional Plaza, Mezzanine Floor, Shop No. 8, Nairobi.
Q: What are your business hours?
A: We are open Monday to Saturday from 8:30 AM to 6:30 PM. We are closed on Sundays and public holidays.
💡 Can’t find your question?
Feel free to contact our support team — we’re happy to assist!